Telecom: TRAI and DoT reach agreement on caller ID; caller name will now be visible by default..

Telecom regulator TRAI (TRAI) and the Department of Telecommunications (DoT) have agreed that the caller's real name will now be displayed by default during mobile or phone calls. This feature will be implemented under Calling Name Presentation (CNAP). This will help consumers identify fraudulent or spoofed calls.

In its February 2024 recommendations, TRAI had stated that this service should be activated only upon request by consumers receiving calls. However, DoT revised this recommendation, stating that this feature would be automatically available (by default) to all consumers, with the option to deactivate it later if desired.

TRAI has not objected to DoT's proposal. Both agencies agree that this service will be implemented by default on 4G and beyond technologies, while implementing it on 2G and 3 G networks would be difficult due to technical limitations.

The notification will be implemented within six months of its issuance. Additionally, consumers who have the Calling Line Identification Restriction (CLIR) feature, such as officers of intelligence agencies or certain categories of individuals, will not have their names displayed to call receivers. The DoT also agreed that the government should ensure that the CNAP feature is mandatory on all new mobile phones sold in India within six months of the notification. The DoT will now take a final decision and discuss the technical aspects with the Ministry of Electronics and Information Technology.

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